At US Made Research Labs, we are committed to providing quality research products and a professional customer experience. Please review the following Return and Refund Policy before placing an order.
If you need to cancel an order, please contact our customer service team as soon as possible after placing your order.
We will make reasonable efforts to accommodate cancellation requests before an order has been processed or shipped. Once an order has been processed or shipped, cancellation may no longer be possible.
Contact us promptly with your order information if you need to request a cancellation.
Because our products are research-focused materials, returns may be subject to specific conditions. Customers should contact us before sending any product back.
Do not send a return to us without receiving return instructions from our customer service team.
Returned products must be unopened, unused, and in their original packaging to be considered for a return, where applicable.
If you receive a product that appears to be damaged, defective, or different from what you ordered, please contact us as soon as possible after delivery.
We may request photographs or other information to help us evaluate the issue. After reviewing the situation, we will determine the appropriate resolution, which may include a replacement, store credit, or refund where applicable.
If your package arrives visibly damaged, please document the condition of the package and contact our customer service team promptly.
Providing photographs of the packaging and product may help us investigate the issue and determine the appropriate resolution.
Refund requests are reviewed on a case-by-case basis and must meet the requirements of this policy.
Products that have been opened, used, altered, contaminated, damaged after delivery, or otherwise made unsuitable for resale may not be eligible for a refund.
Refund eligibility may also depend on the reason for the return, the condition of the product, and whether the order has already been processed or shipped.
For safety, quality-control, and product-integrity reasons, certain research products may not be eligible for return once they have been opened or used.
We reserve the right to refuse returns that do not meet the requirements of this policy.
Once an approved refund has been processed, the refund will generally be issued to the original payment method used for the order, where applicable.
Processing times may vary depending on the payment provider or financial institution. US Made Research Labs does not control the processing time of third-party financial institutions.
Original shipping charges may not be refundable unless the return or refund is the result of an error on our part, a damaged product, or another situation covered by our refund policy.
Customers may be responsible for return shipping costs for eligible returns unless otherwise determined by US Made Research Labs.
Customers are responsible for providing accurate shipping information when placing an order.
US Made Research Labs is not responsible for additional shipping costs, failed deliveries, returned packages, or delays resulting from incorrect or incomplete information provided by the customer.
If an order is refused by the recipient or returned to us because it cannot be delivered due to incorrect information, failure to receive the package, or other circumstances within the customer's control, additional shipping charges may apply.
Any refund in these circumstances will be reviewed according to the individual situation and applicable policy.
If you believe there is an issue with your order, please contact us promptly and provide your order number along with a description of the issue.
Our customer service team will review the information and work with you to determine the appropriate resolution.
Customers should inspect their orders upon delivery and store products according to the applicable product information and appropriate research handling procedures.
US Made Research Labs cannot be responsible for product damage resulting from improper storage, handling, contamination, alteration, misuse, or other conditions occurring after delivery.
Products sold by US Made Research Labs are intended for laboratory, scientific, analytical, educational, and research purposes where applicable. They are not intended for human consumption, human use, veterinary use, diagnosis, treatment, prevention, or cure of any disease or medical condition.
Customers are responsible for ensuring that products are used lawfully and appropriately.
Please do not ship any product back to US Made Research Labs without first contacting our customer service team and receiving return instructions.
Unauthorized returns may result in processing delays or may not be accepted.
If you have questions about a return, refund, damaged order, or cancellation, please contact us:
Email: usmadecustomerservice@gmail.com
Phone: 469-688-7051
US Made Research Labs reserves the right to update or modify this Return and Refund Policy when necessary. Any changes will become effective when the updated policy is published on our website.
We appreciate your business and are committed to handling customer concerns fairly and professionally. If you experience an issue with your order, please contact us as soon as possible so that our team can review the situation and assist you.