Yes. We take product quality seriously. Our products are tested for purity, with our products currently testing at 99% purity or higher.
Yes. Each product has its own COA documentation when testing has been completed. COAs are updated on the individual product listings as new testing is received.
COA documentation is located directly on the individual product page. Simply visit the product you’re interested in to view its available testing documentation.
Yes. COAs are associated with the specific product and testing batch so customers can review the testing information for the material they are purchasing.
Purity refers to the percentage of the tested material identified as the specified compound through the laboratory’s testing method. We focus on providing high-purity research materials backed by laboratory testing.
Most orders are processed within 1–2 business days. Orders are generally shipped Monday through Friday, excluding holidays.
Once your order has been processed, you will receive an order confirmation. Tracking information will be provided within 24 hours of your order being processed.
Delivery times depend on the shipping method selected at checkout and your location. USPS delivery typically takes approximately 2–5 business days, while UPS delivery typically takes approximately 2–3 business days. These are estimated transit times provided by the carriers and are not guaranteed delivery dates.
Yes. We ship throughout all 50 states, provided the products ordered may legally be shipped to the destination under applicable federal, state, and local laws and regulations. Customers are responsible for ensuring that their purchase and possession of the products are permitted in their state or local area.
If your package is delayed, our customer service team can provide you with the information needed to contact the shipping carrier directly for the most current update regarding your delivery.
Packages are shipped with insurance coverage. If a package is confirmed lost, customers may be eligible to file an insurance claim for reimbursement. Depending on the circumstances, we may also offer to reship a lost order. Reshipment assistance may be provided at no additional charge or may require a contribution of up to 50% of the original order price, depending on factors such as the size and value of the package, order history, and the circumstances surrounding the loss.
Our regular shipping schedule is Monday through Friday. However, we may ship orders on Saturdays during holiday weeks, following major promotions, or during periods of unusually high order volume. This allows us to keep orders moving and help ensure customers receive their packages in a reasonable timeframe.
Our customer service team is available Monday through Friday, 9:00 AM–6:00 PM.
You can reach our customer service team by phone at 469-688-7051 or by email at usmadecustomerservice@gmail.com . You may also contact us through the contact form on our website.
We strive to respond to customer calls and emails within one hour during normal business hours. Messages received after 6:00 PM will generally receive a response the following business day.
Absolutely. If you have questions about a product, testing documentation, shipping, storage, or anything else related to your order, our customer service team is happy to help.
Storage requirements can vary between products. In general, lyophilized research peptides should be protected from light and moisture and stored under refrigerated or frozen conditions. 2–8°C is commonly used for shorter-term storage, while −20°C is commonly used for longer-term storage. Always follow the storage information provided for the individual product.
SARMs and research chemicals should generally be stored in a cool, dry, dark location, away from direct sunlight, excessive heat, moisture, and significant temperature changes.
Proper storage helps maintain the quality and stability of research materials. Exposure to heat, light, moisture, and repeated temperature changes can affect a product over time.
Check your order when it arrives and place each product into the recommended storage conditions for that specific product. Product pages provide storage information when special handling is required.